UPDATED: 2/5/24
Always check this page as it may change without notice.
Get Support 7 Days A Week
Thanks for making us a success since 2014! Customers are leaving other fitness DJs and coming to us cause we have better mixes. It’s that simple. Below are common FAQ so please read to see if the info you need is on here.
Starting in Jan 2023, all sales are final. We no longer offer exchanges or refunds or credits. This is for CD or Download orders. Order accidents, defective CDs or downloads will get 100% replacements. Duplicate orders will get a refund or store credit.
Common FAQs
Downloads. You are allowed 3 download attempts per file – but – they expire in 10 days so please download immediately and save to flash drive in case you need years from now. Example: New PC, Phone, Device. After 10 days they are no longer available in your account. You will need to email me and I will manually send them to you with 24-48hrs in most cases.
Our NEW website – March 15, 2022, we updated our site. Only orders from this date will show. Past orders are no longer available. You will create a new account during checkout. You’ll have to create a Fitness Professional Profile to place an order. All accounts are manually reviewed for accuracy & ready immediately!
Online orders PayPal & Square – You can now only order online. If you want to order via email, just email me the mixes and bpms you want and I will get back to you with a link.
Order the Free Download before paying for one. Order our FREE Download (by itself) to make sure downloads work for you. Read details before ordering.
Android Users. You can always get a Single Long Play MP3. This offer is FREE for all $18 mixes. This offer is manually done for you usually within 24-48hrs. Place your request in the “Message Box” during checkout. If you are not sure feel free to email questions before ordering. GOOD NEWS – All newer mixes include Android/Single File Format directly in the download zip file. So nice and customers love this – no waiting!
You Must Save Your Files. If your computer crashes or you get a new phone or device, please download right after ordering and save to flash drive in case you need years from now. I may not be able to find past files so please save all your files securely on flash drive or cloud.
Shipped CDs. We offer CDs on many new mixes. Just select CD from dropdown and we’ll burn you a copy on a quality CD and note the Mix Name & BPM. All are CD OnDemand and have CD quality audio and replacement options.
Awesome Warranty (CD & Downloads)
Please check your CDs or Downloads within 7 days! Let me know asap so I can fix any issues. After 14 days we no longer support orders.
CD VERSION: We no longer offer Free replacements. If your CD is not working due to heavy scuffs, scratches and heavy wear, you can order replacements for $9 each + shipping if we stock/have the master file. Some older titles are discontinued. Email images of your CD front and back and we will reply.
DOWNLOADS: Please make sure to download, backup and save your files immediately after ordering to flash drive – forever – in case you need it. If you notice any static or issues, email me and I will review and send you a NEW file manually. No cost for you!
7 Day Warranty. Please check your mix and let me know of any issues within the 7 days of receipt of your order.
Got questions that are not listed?
Drop an email below. Thank you.
